We invite you to visit our "Track My Order" section to locate your package. Simply provide your tracking code or order number along with your email address. International shipping can sometimes take longer than expected due to customs clearance. However, you can track your order and see its current status at any time. If you still feel the need for assistance in tracking your order or if you have inquiries about it, please reach out to us through the "Contact Us" section.

Our products are shipped separately according to your order. If it includes items from two different warehouses, there will be two separate deliveries. The remaining part of the order should arrive very soon.

The delivery time is estimated to be 3 to 12 business days, depending on the delivery location and the product.

We strive to address any issues our customers may encounter with their online items to the best of our ability. If you still wish to receive a refund for your order, we can certainly process the payment, provided that the refund request is eligible according to our return policy. For more information, please read further about our refund policy.

It takes 2-3 business days for the tracking information to be updated in the system. For logistical reasons, different items from the same order may sometimes be shipped in separate packages, especially if you have specified combined shipping.

We are sorry to hear that. Simply send us a message regarding the damages to your order through our 'Contact Us' section. Our team will review your case to determine if it is eligible for a replacement. Once eligible, we will send you a similar replacement item as soon as possible.